Courses

Training tailored to your company's needs

Merit Career Development > Courses

For over 20 years Merit has helped leaders around the world reach their management, communications, and training goals. We provide live instruction on your site, Virtual Instructor Led Synchronous Training (VILT), and web-based training accessible 24/7. We also offer a blended delivery method to best suit your needs. Below are some of the many topics we regularly deliver;

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Professional Negotiating Skills (2 days)

Course Code: PD200
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public business sectors from the entry to expert level project management, business development and/or have a customer-facing role

Professional Negotiating Skills is designed for individuals responsible for business development, project management, and those having a customer-facing role. The awareness, theory, techniques, and skills acquired in this program enables participant to markedly improve their business and personal negotiated results. An analysis of the personal default settings leads the participants to know their personal assets and liabilities in negotiating situations. The use of multiple simulations enables the participants to practice techniques and skills to enhance their assets significantly and minimize the impact of their liabilities and deliver consistently better negotiated results.

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Persuasive Presentations (2 days)

4.914

Course Code: PD201
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose job requires presentation skills.

Persuasive Presentations, a two-day, instructor-led workshop, includes mini-lectures, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s briefings and presentations. Persuasive Presentations is a workshop designed for professionals whose speeches, presentations, briefings and informal talks are expected to be of excellent quality in terms of focus, organization, support, and delivery.

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First Class Facilitation (2 days)

4.6383333333333

Course Code: PD202
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level whose responsibilities include meeting management and facilitation.

An instructor-led classroom workshop that includes mini-lectures, assessments, discussions, case studies, and interactive exercises designed to improve the quality, delivery, and impact of participant’s meeting management and facilitation skills. The six-step First-Class Facilitation and the Successful Meetings model form the basis for this workshop.

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Workplace Writing (2 days)

4.75

Course Code: PD203
Delivery Method: On-site Workshop
Targeted Audience: This course is ideal for all personnel in the private or public workforce at any level.

Writing creates a “persona” which is critical to effective communications through e-mail, letters and business documents. Workplace Writing is designed to improve an individual’s grammar, spelling, word usage and sentence structure. Participants will learn to target their writing style to their audience while maintaining the intent of the written document. They will have an opportunity to review documents, analyze how errors can affect the content of a message and correct writing mistakes to increase the effectiveness of delivering a core thought. By understanding the audience, and analyzing the purpose of the document, participants will improve the effectiveness of their writing.

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Workplace Communications (2 days)

4.6591666666667

Course Code: PD204
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their on-the-job communication skills.

Workplace Communications provides the critical communication skills necessary to succeed in the current commercial or public sector environment. Each of the workshop modules addresses key skill areas, and together they provide a solid foundation for effective workplace communication. The workshop is comprised of four sections: Effective Listening, Voicemail, Business Writing, and Giving and Receiving Feedback.

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Ethics in the Workplace (2 days)

Course Code: PD205
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors amd Employees

During the course of one’s business career an individual will come across a number of ethical issues. Mishandling these can irrevocably damage one’s reputation, career, and an organization. Many ethical issues in business are somewhat predictable and knowing the correct course of action is the key to ethical conduct. Merit’s Business Ethics course addresses the practical side of ethics; how to manage and respond to the predictable ethical issues that one encounters regularly in the workplace. The workshop is designed to help the audience improve their ethical thinking and decision making, with an emphasis on applying these skills to workplace challenges and includes interesting and highly relevant case studies.

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Harassment Avoidance and Retaliation Prevention (90 minutes)

Course Code: PD206
Delivery Method: On-site Workshop
Targeted Audience: Managers, Team Leaders, Supervisors, First line managers, Human Resources personnel, Everyone with managerial responsibility, Executives

In 90 minutes, your managers will be given insight and clarity into the ramifications of this behavioral problem, the different types of harassment – physical, visual, and verbal, and how to manage, minimize, and prevent it. It’s important to know that a manager’s inappropriate response, or lack of any response to a harassment complaint, can result in devastating liability for the employee and the company.

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How to Be Your Best on Camera (4 hours)

Course Code: PD207
Delivery Method: On-site Workshop
Targeted Audience: Executives, Directors, Managers, Anyone that may represent your company on video

With social media, a bad (or good) video appearance never really goes away. It’s more important than ever to be prepared for on-camera interviews, presentations and opportunities to tell a story the way you want it heard. With our half-day workshop developed with a professional video producer-director and camera crew, you will learn how to make the impression you intend.

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Professional Selling Skills (1 day)

4.225

Course Code: PD301
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce at the novice or entry level sales position.

Professional Selling Skills is designed for individuals responsible for business development and/or have a customer-facing role. Critical selling skills taught in this program enable the participant to achieve annual sales goals and develop and nurture customer relationships at the appropriate levels within their clients’ organizations. Using the Logical Selling Process, participants apply sales tips and techniques to develop customer relationships and close business.

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Advanced Consultative Solution Selling (2 days)

Course Code: PD302
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for all personnel in the private or public workforce in sales.

This workshop is designed for individuals selling solutions, as opposed to physical products, that are responsible for business development and have a customer-facing role. Sales techniques and skills taught in this program enable the participant to achieve annual sales goals, build rapport, and develop customer relationships at the appropriate levels within their clients’ organizations. Using questioning techniques, the salesperson helps the customer see the problems they must address and positions the solution such that it resolves those issues.

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Interpersonal and Cross-Cultural Communications (2 days)

4.67

Course Code: PD303
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their cultural knowledge and improve cross-cultural communication skills and relationships.

One of the top challenges in many organizations is understanding cultural differences and values. When differing cultures come into contact they may share some aspects, but disparities also come into play. In order to succeed in today’s cross- cultural world, individuals need the knowledge to respond positively and effectively with an open mind to these differences. This course develops students’ global cross-cultural competencies and cultural intelligence in order to enhance their ability to work across boundaries. Culture is broadly defined to include national, regional, organizational, vocational, and other cultures and subcultures relevant to the global work environment.

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Communicating using DISC (Taking Flight®) (1 day)

Course Code: PD401
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their communication skills.

This program presents an innovative way for participants to understand the four personality styles that have been recognized in multiple cultures for thousands of years in an interactive and memorable way. It associates each of the D I S and C personalities with a unique bird*. Participants learn about their own style (through personal assessment) and how to recognize and effectively interact with other styles in their professional and personal worlds. The workshop is fun and very interactive. Participants learn how to tone down overuse of behavioral tendencies to be more effective in interactions with others.

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Healthcare Logistics: Disease and Disaster Pandemic Planning (1 day)

Course Code: PD601
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public sector workforce that wish to improve their healthcare supply chain knowledge and management skills in an emergency response environment.

The Pandemic Influenza Logistics Simulator (PILS) demonstrates the need to plan, create and operate a coordinated command and control system for managing resources in the dynamic, uncertain, highly constrained supply chain that supports the health care system during a pandemic. As the game plays out, local decisions inevitably produce chaotic system behavior and the supply chain systems fail. In subsequent play, visibility of total system demand combined with information sharing reduces inventories while increasing fill rates at the hospitals. The teams are measured across key performance metrics including customer service level, cost and profitability.

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Problem Solving with Root Cause Analysis (2 days)

Course Code: PD602
Delivery Method: On-site Workshop
Targeted Audience: This course is designed for personnel in the private or public workforce that wish to improve their problem solving skills.

Problem-solving skills are critical for organizational success and properly defining a problem, reaching consensus, developing a solution in a team environment, is often very challenging. Looking deeper to figure out why a problem is occurring enables one to fix the underlying systems and processes that cause the problem. Root Cause Analysis is a popular and often used technique that helps answer the question as to why the problem occurred in the first place. This workshop is designed to help participants learn skills, tools and techniques necessary to improve their problem-solving processes, to make better decisions, and remedy workplace challenges.

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Agile PM for Non-IT Environments (1 day)

Course Code: PM311
Delivery Method: On-site Workshop
Targeted Audience: This course is intended for anyone managing activities in the workplace

The Agile methodology has evolved beyond the IT environment and can be applied to a variety of functions and departments in an enterprise. Principles and practices used in Agile project management to best handle rapidly changing environments form the foundation of this course. Flexibility, adaptation and direct communications are encouraged. Recurring opportunities to assess the direction of a project throughout its life cycle are provided using rolling wave planning, interactive and incremental delivery methods. During this course participants practice principles and tools from the Agile Project Management method.

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Getting Design Right: A Systems Approach (8 weeks)

Course Code: SYS500
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

Design is the activity of imagining the future, setting goals, and finding ways to achieve those goals. This program is a practical approach to the philosophy of design and is essential learning for anyone involved in creating things.

Getting Design Right: A Systems Approach incorporates aspects from both design and systems engineering to provide a solid understanding of the fundamental principles and best practices in these areas. This six course program presents a formal process for discovering requirements and tackling design problems.

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Getting Started on Product and Service Design (12 hours)

Course Code: SYS501
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

This course is the first in a six-course series devoted to the Getting Design Right program. Here we examine the first step in this process: define the problem. This initial step involves identifying the product concept; establishing the mission, boundary, and context of the product or service; and identifying functional requirements for the product or service.

This course should give you the confidence to initiate design projects and to enrich design concepts with important details critical to the design process. For those of you who are managers or interested in becoming managers, the course makes clear the kinds of work products you can expect at the earliest stages of design. It also provides the tools and explanation needed to develop those products.

This course is grounded in systems thinking and requires both detail and abstraction: it teaches you to consider details carefully and to abstract from those details to create design requirements. It provides widely applicable exercises that you can use to develop your teams' system-thinking skills. In addition, it is unique in its behavioral emphasis, focusing on end users and on what the system will do for them. This is a customer-focused design process.

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Targeting Product and Service Designs to Customers' Needs (12 hours)

Course Code: SYS502
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

This course is the second in a six-course series devoted to the Getting Design Right program. The title of this course is also the title of the second step in the Getting Design Right process and the focus of this course.

The purpose of this course is to both deepen your understanding of and help you discover what customers require of a product or service, how to quantify and measure their needs, and how to set performance targets to meet those needs. During this step of the Getting Design Right process, you take product and service goals and develop them into measurable performance targets.

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Exploring the Design Space and Optimizing the Design (12 hours)

Course Code: SYS503
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

In this course, we emphasize that the product concept you started with may not be the best design idea to meet all of the requirements that you have identified. During this step of Getting Design Right, the focus is on exploring the design space to discover other concepts and on optimizing the design.

This course presents techniques such as brainstorming to systematically explore the range of design possibilities. It then details how to generate several workable integrated concepts, and concludes with a comparative approach to select the best overall concept.

The first two courses in this series used the example of a toy catapult to illustrate the steps in the design process. This course extends the example of the toy catapult to illustrate the steps involved in exploring and optimizing the product's design: clarifying requirements, analyzing functionality, generating a collection of creative product ideas, refining those ideas to create new solutions, and ultimately selecting the best idea for production.

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Thinking through the Structure of System Design (12 hours)

Course Code: SYS504
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

This course presents step five in the Getting Design Right program: developing the architecture. This is the central course in the series for developing your understanding of how systems work and how to describe how they work. In addition, it covers many new considerations important to everyone engaged in system design. The concepts and tools presented here are relevant to a wide variety of projects, large and small.

The process of developing the architecture involves creating a description of the system in terms of its subsystems and how they work together. The challenge for the designer is to create a description that communicates effectively to all members of the design team - for example, to hardware engineers versed in mechanical or electrical engineering as well as to software engineers versed in computer science - even though these groups may speak discipline-specific languages.

This course uses basic concepts introduced earlier in the series to develop a general language for describing system architecture that everyone on the team can understand.

This course is unique in several ways. It emphasizes the role of architecture, a role typically ignored in Design for Six Sigma approaches. It presents a behavioral basis for architecture that likewise is often overlooked in systems engineering.

In this course, the learner finds that most of the work products resulting from the design process are derived from operational descriptions. This behavior-centered approach integrates otherwise diverse views of the system and has enormous benefits for the end-user, ensuring that every aspect of the product's or service's use has been thoroughly thought through.

Systems thinking requires both detail and abstraction. A manager can develop her team's systems-thinking skills by using the affinity process to abstract system behavior from detailed operational descriptions. Anyone using this approach, manager or designer, learns to think through the coordination and control of the system and to allocate functionality and performance to subsystems.

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Ensuring the Success of Product and Service Design (12 hours)

Course Code: SYS505
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

Nothing about designing a product or service is entirely risk-free. In systems design, risk is always present, so it's more amatter of identifying, quantifying, and properly managing it. To gauge a product or service's potential for failure, first assess whether the design addresses requirements, then test and evaluate it to determine if it's capable of reaching performance targets.

This step of Getting Design Right focuses on validating that the product or service under consideration will meet the needs for which it is designed. To this end, this course demonstrates how to verify design requirements by conducting design reviews and by developing a test plan. This course also explores effective risk management within the context of the overall systems design process.

You will learn how to reduce the severity of negative outcomes and become a problem solver. Run a Failure Modes and Effects Analysis (FMEA) in order to quantify and manage risk and review real-life risk management scenarios. When flaws in concept or design processes are discovered, you'll know how to deploy the FMEA to prioritize corrective measures.

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Executing and Improving System Design (12 hours)

Course Code: SYS506
Delivery Method: Self-Paced eLearning
Targeted Audience: This program is intended for managers or people interested in becoming managers.

This course explores the two final steps in the Getting Design Right process: executing the design and iterating the design process. It provides the tools you need to realize your design and deliver on the promise of the design mission statement. Further, it explains how to maintain a systems view of the project, creatively deal with roadblocks, engage in continuous improvement, tailor the eight-step process, and manage complexity. This course, like the other courses in the series, blends creativity and problem solving, continuous improvement (Six Sigma) and systems engineering, assembling bestpractices from each domain.

Managers completing this course (and curriculum) will have an integrated overview of the whole design process, including the design-realization process, and will be able to relate it to any project they manage. In addition, because system thinking requires abstract as well as detailed thinking, managers can use this course to develop their teams' overall system-thinking skills.

Individuals completing this course will have a framework for evaluating software packages, training seminars, consulting services, and more. This framework, the systems cube, can be used to assess these packages on what they cover, and more importantly, on what they fail to cover.

Designers completing this course may choose to seek out software suitable for managing more complex projects. This curriculum will enable these designers to understand how to fit new software into the Getting Design Right process.

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